Terms of Service

By visiting the Site, browsing, placing an order, leaving a review, or otherwise using any Service, you represent that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

You must be at least eighteen (18) years old (or the age of majority in your jurisdiction, whichever is greater) and capable of forming a legally binding contract to use the Services and place orders. By placing an order, you represent and warrant that you meet these requirements and that all information you provide is true, accurate, and complete.

boxd hand-curates each gift box. The contents, specific items, brands, packaging, colors, scents, weights, and exact appearance of any box may vary from photographs and descriptions on the Site without notice. Photographs are illustrative. We do not warrant that descriptions, images, or other content are accurate, complete, current, or error-free. All products are offered subject to availability, and we may at any time and without notice modify, discontinue, limit quantities of, or refuse to sell any product.

Prices are listed in U.S. Dollars. Prices, promotions, taxes, fees, and shipping charges are subject to change without notice and apply only at the time you place your order. Errors in pricing are not binding on us, and we reserve the right to cancel any order with an obvious pricing or description error before it ships, even after payment is processed; in that case we will refund any amount charged.

Payment is processed by Stripe, Inc. By submitting payment information, you authorize us and Stripe to charge the payment method for the total order amount, including taxes and shipping. You represent that you are the authorized user of the payment method.

Submission of an order is an offer to purchase. We may accept, reject, refuse, modify, limit quantities of, or cancel any order at our sole discretion, including (without limitation) for suspected fraud, payment failure, address verification failure, inventory shortage, pricing errors, or violations of these Terms. If we cancel a paid order, our sole obligation is to refund the amount charged. Once we ship an order, you generally cannot cancel it.

We ship via the carrier and service tier selected at checkout. Risk of loss and title for products pass to you at the moment we hand the package to the carrier (FOB shipping point, Corvallis, Oregon). From that point on, any loss, theft, damage, delay, mis-delivery, weather event, customs hold, carrier failure, or porch-piracy is your responsibility, not ours. You are solely responsible for filing any necessary claim with the carrier. Estimated delivery windows are estimates only and are not guaranteed.

You are responsible for providing a complete and accurate shipping address and ensuring someone is available or authorized to accept delivery. We are not responsible for re-shipping costs or losses arising from incorrect addresses you provide.

Because each box is hand-curated and contains consumable, perishable, or cosmetic items, all sales are final. We do not accept returns, exchanges, or offer refunds, except as required by applicable non-waivable law. If a box arrives demonstrably damaged or with a missing item due to our error, contact boxdsupport@gmail.com within seven (7) days of delivery with photos and your order number; we may, at our sole discretion, offer a partial refund, store credit, or replacement of the affected item, which is the maximum remedy available.

You may submit a review only if you have purchased the product. By submitting any review, comment, or other content (“User Content”), you grant boxd a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit the User Content in any media now known or later developed, for any purpose, without compensation to you. You represent that you own or have all necessary rights in the User Content and that it is truthful, lawful, non-defamatory, non-infringing, and not obscene. We reserve the right, but have no obligation, to monitor, edit, refuse, or remove any User Content at any time for any reason.

You agree not to: (a) use the Services for any unlawful or fraudulent purpose; (b) impersonate any person or misrepresent your affiliation; (c) interfere with, disrupt, or attempt to gain unauthorized access to the Services, our servers, or the Fly.io infrastructure; (d) use any automated means (bots, scrapers, crawlers) to access or copy the Site, except for legitimate search-engine indexing; (e) reverse-engineer, decompile, or copy any portion of the Services; (f) submit false reviews, spam, malware, or harassing content; (g) infringe any intellectual property or privacy right; or (h) violate any applicable law. We may terminate your access to the Services at any time, with or without notice, for actual or suspected violations.

The Site, the boxd name and word mark, all logos, designs, photographs, graphics, copy, code, layouts, and the look and feel of the Site are the exclusive property of boxd or its licensors and are protected by U.S. and international copyright, trademark, trade-dress, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only. All other rights are reserved. Any unauthorized use immediately terminates this license.

The Services rely on third parties including Stripe, EasyPost, common carriers, Fly.io, and our email provider. We do not control these third parties and are not responsible for their acts, omissions, outages, errors, charges, or terms of service. Your use of those third-party services is governed by their respective terms and privacy policies.

The Services and all products are provided “as is” and “as available,” with all faults, and without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, boxd expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, course of dealing, course of performance, and usage of trade.

Without limiting the foregoing, boxd makes no warranty that the Services will be uninterrupted, secure, error-free, or free of viruses or other harmful components, that defects will be corrected, that the contents of any box will meet your expectations, that any product is suitable for any particular use, or that any product is hypoallergenic, allergen-free, gluten-free, vegan, kosher, halal, or compliant with any dietary, medical, religious, or lifestyle requirement, regardless of any indication on the Site.

You assume all risk arising from your use of the Services and consumption or use of any product. You are responsible for inspecting all items before use and for verifying any allergen, ingredient, or safety information that matters to you.

To the maximum extent permitted by applicable law, in no event will boxd, its owners, members, officers, employees, contractors, agents, suppliers, licensors, or affiliates be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including but not limited to damages for lost profits, lost revenue, lost business opportunity, lost goodwill, lost data, business interruption, personal injury, emotional distress, allergic reaction, illness, or property damage, arising out of or relating to the Services or any product, whether based on contract, tort (including negligence and strict liability), warranty, statute, or any other legal theory, even if boxd has been advised of the possibility of such damages and even if any limited remedy fails of its essential purpose.

boxd's total aggregate liability to you for all claims arising out of or relating to the Services or any product, whether in contract, tort, or any other legal theory, will not exceed the lesser of (a) the amount you actually paid to boxd for the specific product giving rise to the claim, or (b) fifty U.S. dollars ($50).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless boxd and its owners, members, officers, employees, contractors, agents, suppliers, licensors, and affiliates from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use or misuse of the Services; (b) any User Content you submit; (c) your violation of these Terms; (d) your violation of any applicable law or any right of any third party; (e) any allergic reaction, illness, injury, or other harm you or any person experiences arising from a product, except to the extent caused by boxd's gross negligence or willful misconduct; or (f) any dispute between you and another person. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense.

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including without limitation acts of God, fire, flood, earthquake, severe weather, pandemic, epidemic, war, terrorism, civil unrest, government action, labor shortage, supply-chain disruption, carrier failure, internet or hosting outage, or third-party service failure.

We may suspend or terminate your access to the Services at any time, for any reason or no reason, with or without notice. Sections 7 through 23 survive any termination of your access.

We may at any time, with or without notice, modify, suspend, or discontinue any portion of the Services. We may also revise these Terms at any time by posting an updated version on the Site. The “Last updated” date will reflect the change. Your continued use of the Services after a change becomes effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, your sole remedy is to stop using the Services.

These Terms and any dispute, claim, or controversy arising out of or relating to them, the Services, or any product, including non-contractual disputes, are governed by and construed in accordance with the laws of the State of Oregon, U.S.A., without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Read this section carefully. It limits how disputes between you and boxd can be brought and waives your right to a jury trial and to participate in class actions.

Informal resolution first. Before filing any formal action, you and boxd agree to attempt to resolve any dispute informally for at least sixty (60) days by sending a written notice describing the dispute and the relief sought to boxdsupport@gmail.com (for boxd's notices to you, to the email or address on your most recent order).

Arbitration. Except for matters that may be brought in small-claims court (in Benton County, Oregon, or your county of residence) and except for boxd's right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property, any unresolved dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product (including the validity or enforceability of this arbitration provision) will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration will take place in Benton County, Oregon, or, at your election, by telephone, video, or solely on written submissions. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this provision.

No class actions. You and boxd agree that any dispute will be resolved only on an individual basis. You waive any right to participate as a plaintiff or class member in any class, collective, consolidated, mass, or representative action. The arbitrator may not consolidate or join the claims of multiple persons and may not preside over any form of representative or class proceeding. If this class-action waiver is held unenforceable as to any claim, that claim must be severed and brought in a court of competent jurisdiction; the remaining claims will continue in arbitration.

Opt-out. You may opt out of this arbitration provision by sending a written notice to boxdsupport@gmail.com within thirty (30) days after the date you first accept these Terms. The notice must state your name, your order number, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other provision of these Terms.

For any dispute that is not subject to arbitration (including claims that fall within an exception above or that an arbitrator or court determines is not arbitrable), you and boxd agree to submit to the exclusive personal jurisdiction and venue of the state and federal courts located in Benton County, Oregon, and you waive any objection to such jurisdiction or venue based on inconvenient forum or otherwise.

Any claim or cause of action arising out of or relating to these Terms, the Services, or any product must be filed within one (1) year after the claim or cause of action accrues, or it is permanently barred. This shorter limitations period is the parties' agreed-upon limit and supersedes any longer statutory period to the maximum extent permitted by law.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent; any attempted assignment without consent is void. We may freely assign these Terms in whole or in part to any successor or affiliate.

These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and boxd regarding the Services and supersede all prior agreements and understandings. If any provision is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. No waiver of any provision is effective unless in writing and signed by an authorized representative of boxd, and no waiver of any breach is a waiver of any subsequent breach. The headings in these Terms are for convenience only and have no legal effect. Notices to you may be given by email to the address on your most recent order; notices to boxd must be sent to the email and address in Section 24 below.

Questions about these Terms? Email boxdsupport@gmail.com. For postal correspondence, request a mailing address by email.